Enveloc® Remote Backup Support Home

Enveloc®'s Technical Support Team Is Available 24/7/365
Complete Support Is Also Available On Line Through This Forum.

Online Support For Enveloc®

At Enveloc®, we are always happy to help you with any question you have about Remote Backup. You are welcome to call or email, or you may most quickly find your answers below.

Enveloc® Corporation
Toll Free
1-877-ENVELOC
(1-877-368-3562)
International
1-251-476-8258
Email

Contents

Installation Assistance
How to Select What to Backup
How to Start a Manual Backup
How to Restore Files
How to Transmit Logs

Remote Assistance
We can help solve problems by remotely accessing your computer with your permission. If requested by technical support, click on the specified link below and choose “Open” or “Run.”

Once the remote access has ended, the access software will be automatically removed from your machine.
Support 1
Support 2
Support 3

Can't Find It?
If none of these links helps or you don't see an answer here, use this contact form to send us your questions.

You may also contact us at one of the toll free numbers listed at left.

Enveloc® Corporation
USA Technology and Research Park
775 N. University Boulevard, Suite 110
Mobile, AL 36608
USA

Installation Assistance
The following steps will walk you through the Enveloc® software installation. After completing each screen click on the OK button to continue to the next step. If you have to interrupt the process, any information entered will have been saved - just keep clicking OK until you get to the point at which you stopped.

Step 1) Create your password to ensure your data's security.

Attention: Enveloc®'s software can not restore data without the client's password. Enveloc® will automatically print out 2 copies of your password after the installation process is completed. If you do not have a printer connected we recommend writing down your password in 2 separate places.
Step 2) Enter company information to register your PC or Network with the Enveloc® Data Centers.

Step 3) Billing Information: Commercial Clients may select Establish Company Account. Individual Users please enter credit card information.

Step 4) Customize your backup schedule, select the critical data to backup, and determine the connection used to transmit your backups.

Step 5) Set the stop timer if needed.

Step 6) Select the critical data to backup.

Step 7) Select the correct connection to send backups to Enveloc®.

Step 8) Initiate registration.