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What do I do when I lose information? 
Use Enveloc's restore function
or call Enveloc. We will help you find it on your computer, if
it is there, or we will send it to you and help you restore it.
Is there anything I can't do with my computer?
You can do anything, make any changes you like, but we
highly recommend that you call us before reinstalling or
upgrading your Windows®
operating system. Also, before making
separate copies of files on disk, please talk to us about using Enveloc's
FlashBack, which will help you to organize separate
copies in a way that will keep your backup sets from becoming
too large.
Which files are backed up?
Unless you check the 'Include Only' box in the Service
Information area, all data and software files will be backed up.
Your initial backup will save every one of them, either directly
or by reference, and subsequent backups will save new files or
the changes to existing files.
Which files are not backed up?
There are certain temporary or operating system files
which will not be saved. These are either not necessary for
operation, or are standard on the operating system CD which must
be installed prior to restoration. More specifically, these are
files ending in .bak, .tmp, .cab, files in folders named \cache
or \temporary internet file, \temp, etc. A complete list is
found on the second screen of 'Update File Selection.' You may
add to or delete from the list, but \cache and other temporary
file folders will not be saved. Also, no files in the \Enveloc
folder are saved, excepting the lists described under "What
Information Is Not Encrypted".
Can anyone read my backups?
No. All of your information is securely encrypted with a
password that only you know - the password phrase you entered
when the software was installed (the inner wrapper). Several
control files are
provided by the Enveloc software - a list of
file names in the backup,
those excluded, a list of all file names on your computer, and the remote backup master file which
gives your name, address, backup times, and so forth. The whole
transmission is encrypted a final time (the outer
wrapper) prior to transmission to Enveloc servers.
With these
multiple layers of encryption, it is impossible for
anyone to ever view your data. See the next topic for more on
AES Encryption.
How safe is AES encryption?
The U.S. Government has recently replaced the Triple DES standard with the
similar but more advanced AES standard, even for TOP SECRET documents. Our system
uses a 256bit key - a key so large it is difficult to imagine (approximately
11 followed by 76 zeros) . To mount a brute force attack on a key this large
would require trying 7.34 x 1059 keys every second for the
remaining estimated life of the solar system - 5 Billion years.
AES encryption is very safe.
What
information is not encrypted?
After
your files are on our server, the outer layer of encryption is
removed and your information remains securely 256bit AES encrypted
so even Enveloc Corporation can't read it. We can read the path and name of the files and
their sizes and dates. That is the only information we can see -
information we must have in order to restore your data.
What if I lose my password?
You must have your password in order to restore your files.
If you created a hint when you first entered your password, and
if your computer is still functioning, you can recover it
through the Utilities menu. However, do not rely on your hint -
your hard drive might crash or your computer might be destroyed
or stolen. Write it down in 2 places. If we installed it for
you, we had you write it on two forms and seal it in envelopes.
Keep them in two safe places. If you lose your password, we do
not have a copy of it and cannot help you!
I connect to the Internet With AOL - will Enveloc work for
me?
Yes. Users of AOL and Prodigy simply need to connect to the
internet prior to backup time, or connect and start backup
manually.
Will your software affect the operation of my computer?
No. The remote backup software only runs during backup time.
At all other times, it is dormant. Only the Timer runs
constantly, and it uses virtually no memory - it simply reads
the system clock and starts the backup software at the
appropriate time.
Is there a way for me to find out what files have been lost?
Yes. Because we have a list of files on your computer
each time you backup, we can compare that to what is on your
computer now to find out what has been lost.
How long do you keep each file?
We keep the last 5 copies of every file, no matter when they
were made, for at least one year. In other words, if you change
a file in March, August and 3 times in October, we have each
copy. If you then change it in November, we remove the March
copy. If you need for us to keep more than 5 copies, please
call Enveloc.
Can my backups be saved as a permanent Archive?
Yes. Please call us for this service. It is important to call in
advance of the need so that frequently changed files do not
exceed the version limit.
How many drives can I backup?
You may backup as many mapped drives as you like, excepting
Drive A and Drive B. Anything from Drive C and higher may be
specified. We recommend, however, no more than 3.
Can
I backup up UNC named drives?
No
- only mapped drives. If you are backing up via a network, your
backup destination may be a to a UNC path, but your backup
source must be a mapped drive.
Can I run another backup system alongside Enveloc?
You should not do anything to change the archive bit status
of any files that Enveloc backs up. Doing so will make our
backup unstable. If you must use another system as well, make
certain that it does not clear the archive bits. Please call
Enveloc for assistance in making sure your other backup system
is properly configured.
May I change my backup time?
Yes. Change it whenever you like. Be sure to allow time for the backup to run before you need to use the computer. Server
maintenance is performed on Friday mornings between 10:00am and
11:00am, so please avoid that time period.
What about computer hackers?
Your computer does not wait for a call - it calls us. No one
can hack into your computer if it is using the Direct Connection
method. If you are using the Internet, we strongly recommend
that you acquire firewall software to prevent the possibility of
hacking.
What about viruses?
All of the information we receive is compressed. During
compression, any virus in your backup loses its identity and is
inoperable. Of course, if you restore it to your computer, the
decompressed virus regains its identity and can run. We strongly
recommend good Anti-Virus software regularly updated with
current signature lists.
Do the files change when they are compressed and then
decompressed?
No. They are absolutely identical, byte for byte, to their
pre-compression state. Even the file date and times remain the
same.
Can you backup open files?
Sometimes. If the file is open and available for sharing, it may
be backed up. If it is open but locked, it will be skipped. If
it is updated during compression, an error will be generated and
it will be rejected from the backup set. We recommend that all
of your other programs be closed before the backup starts. If
you are backing up a Server and need to backup open files, we
can provide you with our Open File Access. With Open File Access, Enveloc Remote Backup
will allow your open files to be backed up at any time.
I need to also have pcAnywhere running on my computer. Will
this interfere with the backup?
If you are backing up through your modem, and pcAnywhere is
waiting for a call, then we must stop pcAnywhere before the
backup process. This can be done automatically with the Stop
Programs menu, and programs can be automatically started after
the backup with the Start Programs menu.
Can I use a Screen Saver?
Yes, but we do not recommend that you use screen savers other
than those which come with your Windows® operating system. Some
"third party" screen savers use a lot of memory, and
this could impede your backup.
May I upgrade my Windows® operating system?
Yes, but you need to alert us and complete a new full system
backup. Please contact us before you change operating systems or
reinstall Windows®.
Windows®
is a registered trademark of Microsoft Corporation.
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